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I am having technical problems.
There may be a local connectivity problem – try
opening www.google.co.uk or www.microsoft.com – if
you have problems with these websites it is likely
you are not connected to the internet. Many
problems are solved if you simply close and reopen
your browser or clear your browser cache. In more
serious cases you may need to reboot your device.
If you are using a workplace connection and have
poor network performance or permission issues
please contact your local technical resources.
This site should support most common browsers
including all recent versions of Chrome, Firefox,
Internet Explorer, Safari & Opera. If you
encounter any difficulties with these or any other
browsers please send a report to the email address
below.
The site is optimised to work with most common
mobile devices. If you experience any difficulties
while using a smartphone or tablet to access the
site please try from another device or send a
report to the email address below.
Lotus Notes users may experience problems if using
the internal browser provided with Lotus Notes; to
work round this, please set the Web Browser option
in your Location Preferences to use the default
for your operating system.
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I cannot find the ERSvotes website that I am
searching for.
Due to the temporary nature of our ERSvotes
websites they do not typically appear in internet
search results such as Google, Yahoo or Bing.
Typing the website address into the address bar of
your browser will take you directly to the log-in
page. If you received your voting instructions by
email then the email will usually contain a
hyperlink to the website that can be opened.
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The system won’t accept my Security Code.
Make sure you are entering it correctly; there are
6 or 8 characters for ‘Part One’ and 4 characters
for ‘Part Two’. These must be entered without
spaces into the appropriate textboxes. Your
Security Code may have been prepopulated for you
by a unique link contained in your email.
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The Security Code has already been populated,
should I continue?
If you have been emailed your voting instructions
then we usually embed your Security Code in a
unique link. This saves you from having to copy
over the Security Code from the email into the
login page making it more convenient, but no less
secure, to login. Each voter’s link is unique and
will populate a different Security Code on the
login page.
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The system says I’ve already voted.
Once you have clicked the Submit button to confirm
your vote, you cannot come back later to change
your vote and the system will prevent anyone from
logging in again using the same Security Code.
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I encountered an error OR my internet connection
was interrupted during voting, has my vote been
recorded?
Try logging in again, if the vote was recorded
properly the system will prevent you from voting
again; if the vote was not recorded, the system
will allow you to log in.
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I am a visually impaired or disabled internet user
and require special software or tools to browse
the internet. Is the website compatible with my
system?
We have tested the website on a wide range of
different browsers, and incorporated principles of
accessibility into the website design wherever
possible without compromising the required
functionality and security. Thus we have tried to
make the website as usable and accessible as
possible, but please let us know if you encounter
problems and we will investigate them.
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There is a document on the website that I cannot
open.
To open any PDF documents on the website you will
need to have Adobe Reader installed, it can be
downloaded for free from the
Adobe website.
If you experience any technical problems with the
website which are not resolved by the suggestions in
the above FAQ, please contact us on the below email
address. We will need as much information as possible
to investigate the problem, including:
Please email details of your technical problem to
[email protected].
We will investigate the problem and let you know what
we find as soon as we can.